top of page

Robinson Forestry Privacy Policy
Last updated: March 2025

Robinson Forestry Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

We are the data controller for personal data processed through our website and through the delivery of our services.

You have the right to object to certain types of processing, including direct marketing.
Full details of your rights are provided in section 9 below.

​

1. What Personal Data We Collect

We only collect the minimum data necessary for our business to operate.
This may include:

1.1 Contact Information

  • Your name

  • Email address

  • Telephone number

  • Postal address

Used for enquiries, quotes, and service delivery.

1.2 Service-related Information

Information you provide to us while we undertake forestry consultancy, reporting, mapping, operational work or site visits.

1.3 Correspondence

Any personal data included in communications with us (email, phone, web form, documents you supply).

1.4 Website Analytics

Non-identifying information such as page views, visit duration and browser type, used to improve our website.
We do not use advertising cookies or tracking for marketing.

1.5 AI-related Processing (Professional Use Only)

We may use secure, reputable AI-assisted tools to support drafting, document structuring, internal quality checks or administrative tasks.
All outputs are reviewed, edited and approved by a qualified human professional before being used or issued.
We do not use AI to make automated decisions about you.

​

2. How We Use Your Personal Data

We process your personal data only where we have a lawful basis.
We may use your information for:

2.1 Providing Professional Services

To prepare quotes, deliver forestry consultancy, surveys, reports, mapping, operational oversight and related services.

2.2 Responding to Enquiries

To answer questions, provide information, or follow up on service requests.

2.3 Service Communications

To inform you of updates relating to active work, changes to our services, or important operational matters.

2.4 Managing Our Business

Including billing, record-keeping, project administration and internal management.

2.5 Improving Our Website and Services

Using anonymised or aggregated analytics data to improve the user experience.

2.6 Legal Obligations

Where required by law, including fraud prevention, tax records or responding to authorities.

2.7 Direct Marketing (Minimal and Optional)

We may contact you with relevant forestry or operational updates only if you have given consent or a lawful basis exists.
You may unsubscribe at any time.

​

3. Legal Bases for Processing

We process your personal data under one or more of the following legal grounds:

3.1 Contract

Where processing is necessary to provide services, respond to enquiries, or fulfil a quote or agreement.

3.2 Legitimate Interests

Including administration, operational efficiency, service improvement, and responding to enquiries.
We balance these interests against your rights and freedoms.

3.3 Consent

Where required for optional marketing communications or where you choose to provide optional information.

3.4 Legal Obligations

Where processing is necessary to comply with UK law.

​

4. Sharing Your Personal Data

We only share personal data where necessary and appropriate:

  • Professional subcontractors or suppliers assisting with service delivery

  • IT, website hosting or software providers used to operate our business

  • Legal or regulatory authorities, where required by law

We do not sell or trade personal information.

All third parties are required to protect your data and act in accordance with UK GDPR.

​

5. International Transfers

If any of our service providers store data outside the UK, we ensure appropriate safeguards are in place (e.g., UK International Data Transfer Agreements or adequacy decisions).

​

6. Data Retention

We retain personal data only for as long as necessary for:

  • the purpose it was collected,

  • legal or regulatory obligations,

  • project warranties or disputes,

  • HMRC requirements.

After this period, data is securely deleted or anonymised.

​

7. Cookies

Our website uses only minimal functional and analytics cookies.
We do not use advertising or tracking cookies.

You can manage cookies through your browser settings.

 

8. Your Rights

Under UK GDPR you have the right to:

  1. Be informed about how we use your personal data

  2. Access the personal data we hold about you

  3. Rectify inaccurate or incomplete data

  4. Request erasure (in certain circumstances)

  5. Restrict processing

  6. Data portability

  7. Object to processing based on legitimate interests

  8. Withdraw consent at any time (where applicable)

  9. Complain to the ICO (see below)

 

9. Contact Us

To exercise your rights or ask questions about this Privacy Policy, contact:

Robinson Forestry Ltd
Email: charles@robinson-forestry.co.uk
Website: https://www.robinson-forestry.co.uk

 

10. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113
Address: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

​

11. Changes to this Privacy Policy

We may update this policy from time to time.
The latest version will always be available on our website.

bottom of page